When will I get my order?
Most orders are shipped out on the day of purchase, however please allow up to 72 hours for orders to process. Upgrading shipping does not speed up processing time - it only increases the time once shipped. If you have a special request, please contact us before placing your order to be sure we can accommodate your needs. We typically ship USPS or FedEx - the tracking number will reflect the carrier used.
FREE Shipping on orders over $49
We offer $5 flat-rate shipping on all orders, and FREE shipping on orders over $49 in the continental US ONLY. However, a few of our vendors require that we charge shipping on their products. We charge the minimum amount agreed upon with that vendor. This means that these particular items shouldn't be available anywhere else on the web at a better price. If they are though…we will be happy to price match. If you have any questions, please don't hesitate to give us a call. 503-235-2855.
Because some large toys, furniture or other items are bulky and heavy, our cost to ship them is higher than standard apparel and accessory items. Therefore, these large items may have a delivery surcharge which is applied as "Oversized Freight” charges. These are in addition to regular delivery charges and are stated within each applicable item on our site.
At this time we are unable to fulfill international orders, and any orders placed internationally will be canceled. We are sorry for any inconvenience.
We have the right to cancel any order at any time. This could be, but is not limited to: Oversell, Fruad, or other situations we determine are necessary to cancel your order.
How do I proceed if my order doesn’t arrive? After an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. Please contact the shipping provider noted in your shipping confirmation email.
We “Online" Gift Cards electronically, for use on the website only. We also have physical gift cards available for “in-store only” use that can be mailed to customers. Please only use this option if the recipient lives in or visits the Portland, Oregon area. In-store Gift Cards cannot be redeemed online and must be purchased in person or over the phone. Online Gift Cards cannot be redeemed in-store.
Online Gift Cards
When you have purchased your online gift certificate, you will be sent an email with a redemption code. Purchasers are responsible for providing an accurate and deliverable e-mail address. When you redeem that code either by clicking on the link in the email sent to you or by keying in the code on the checkout-payment page (or the GC-redemption screen), then you will have GC funds available to you for use in that or future transactions.
You can then use those funds for yourself, or you can email them to friend(s) via the links provided automatically in the store. You can email as many as you want, to various people, up to the amount you've purchased. Whoever you email it to will receive a new redemption code and will follow the same redemption process...and they can email the funds again if they wish.
Our return policy is within 30 days after delivery, the items must be returned in new, unused and sellable condition. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it - tagged and has all original packaging, in good condition. To complete your return, we require a receipt or proof of purchase.
If an item is defective or damaged, we are more than happy to replace the items for you. Email firstname.lastname@example.org or call 503-235-2855 to communicate the issue. We may request photographs so we can assess the situation.
If the item is not defective but cannot be sold as new, there will be a restocking fee of 20% removed from the refund amount, in addition to any other applicable charges.
Returns + exchanges may be made via mail or at our store, whichever is most convenient for you.
Please note that acceptations to our return policy include sale merchandise and special order purchases, which are considered final sale; no refunds or credits are available. All furniture items are considered special order and as such are final sale and cannot be returned. Several types of goods are exempt from being returned. Carseats are not a returnable item and cannot be returned once they have left our possession. Gift cards and some health and personal care items are also not able to be returned. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Qualifying Returns of Online Purchases with an original receipt & tags attached up to 30 days from the purchase date for a full refund or store credit (less shipping costs and overweight surcharges). All merchandise must be in saleable condition with tags and packaging intact. We will credit your original method of payment (less shipping charges and overweight surcharges). To make a return or exchange, please email email@example.com for information.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All discounted sale items are as-is and final purchase.
We will help replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: the Bull and the Bee; 1540 SE Bybee Blvd; Portland, Oregon, US 97202.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, credit will be issued to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 1540 SE Bybee Blvd Portland Oregon US 97202
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customer Rewards Program
At this time we offer a rewards program for in-store purchases, only.
As a thank you for your in-store support, for every $300 you spend on qualifying purchases in the store, you will receive a $30 credit to spend in the store on qualifying items. We need a first and last name, as well as an additional piece of identifying information, to enter you into our system and track your dollars spent. Your name must be given before each purchase transaction is complete, otherwise we cannot credit the purchase – there is no way to go back retroactively in the system.
The $300 can be cumulative from multiple purchases. $30 credits will be earned for every $300 spent (if $600+ is spent in a single transaction, you would earn 2+ $30 credits).
$30 credits will be activated 30 days from the date of the final qualifying purchase, to account for our 30-day return policy. Credit will be valid for one year. $30 credits need to be used at one time, on a qualifying purchase of $30 or more. Only one $30 credit can be used per transaction. Credit will only be granted after an item is sold, so down payments will not be counted until the item is received and sold. $30 credits cannot apply to the purchase of a gift card or to pay off an account.
This program is subject to change at any time, but dollar balances toward rewards and existing credits at the time of any changes will remain in place and valid.
There may be brand-specific exceptions to the earning and use of reward credits.